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Here's the Firebrand Training review section. Since 2001 we've trained exactly 65,217 students and asked them all to review our Accelerated Learning. Currently, 96.56% have said Firebrand exceeded their expectations:
"VERY intense, and included a lot of other tips & tricks regarding CRM2013 that was not included in the courseware."
Jens Lovmark, Explizit AB. - Microsoft Dynamics CRM 2013 (8 days) (2015.2.1 to 2015.2.8)
"Hard but rewarding week."
Anonymous - Microsoft Dynamics CRM 2013 (8 days) (2014.11.16 to 2014.11.23)
"Intensive course, good for getting up to speed with a technology quickly."
Dominic Burnard. - Microsoft Dynamics CRM 2013 (8 days) (2014.11.16 to 2014.11.23)
"Great way to learn in a short period of time and get qualified."
Peter Norman, ConsultCRM. - Microsoft Dynamics CRM 2013 (8 days) (2014.11.16 to 2014.11.23)
"Very Intense course but extremely useful."
Anonymous - Microsoft Dynamics CRM 2013 (8 days) (2014.11.16 to 2014.11.23)
"Very well organised with excellent facilities. Very knowledgeable tutor."
M.B. - Microsoft Dynamics CRM 2013 (8 days) (2014.11.16 to 2014.11.23)
"The instructor is a great trainer with a lot of knowledge in CRM. He makes this difficult course more enjoyable "
Bogdan Cretu. - Microsoft Dynamics CRM 2013 (8 days) (2014.8.10 to 2014.8.17)
"This is the best training course I have ever attended. I hope to have the opportunity to take another course from this instructor again in the future. "
Lee Drinkall, Consult CRM. - Microsoft Dynamics CRM 2013 (8 days) (2014.8.10 to 2014.8.17)
"The instructor was exceptional and enabled me to fill the gaps in my knowledge about CRM. He was able to bring real business scenarios and put things into perspective. I feel he went above and beyond the courseware provided to provide an invaluable learning experience. Being technically savvy he was able to answer any question that was put his way, or investigate with the class as a whole. "
Rachel van Rensburg, CosultCRM. - Microsoft Dynamics CRM 2013 (8 days) (2014.8.10 to 2014.8.17)
"You need to understand the intensity of this course and consider how much background knowledge you have. If you have no previous knowledge, this course is extremely intense, but worthwhile."
Brian Edge, Self Employed Contractor. - Microsoft Dynamics CRM 2013 (8 days) (2014.5.18 to 2014.5.25)
"The course was very intensive, however the instructor and facilities were excellent. I gained a lot from the course overall. "
L.H, Corefocus Consultancy. - Microsoft Dynamics CRM 2013 (8 days) (2014.5.18 to 2014.5.25)
"The training was intense but focussing on the subject like this has certainly been effective."
M.K. - Microsoft Dynamics CRM 2013 (8 days) (2014.5.18 to 2014.5.25)
"It was a great experience. Definitely would recommend the course."
"I found the whole experience very good. It was new to literally living at the training centre and purely focus on this, but I think this works really well.
Can't fault anything to do with the training centre or the trainer, who was exceptional."
Andrew Martin, Pennine. - Microsoft Deploying Enterprise Voice with Skype for Business 2015 (3 days) (2017.11.9 to 2017.11.11)
"Very good course and instructor, mixed course details with real life experience."
Anonymous - Microsoft Deploying Enterprise Voice with Skype for Business 2015 (3 days) (2017.11.9 to 2017.11.11)
"An intensive course but still managed to go through all material."
Anonymous - Microsoft Core Solutions of Skype for Business 2015 (3 days) (2017.11.6 to 2017.11.8)
"The Location is perfect, quiet and peaceful. Great experience."
Dave Palmer, Capgemini. - Microsoft Architecting Microsoft Azure Solutions (2 days) (2017.11.4 to 2017.11.5)
"Firebrand have a clear mission to assist you with their capacity to teach.
They are very customer friendly at the Centre and always try to help.
Simon Korie, NA. - Microsoft Architecting Microsoft Azure Solutions (2 days) (2017.11.4 to 2017.11.5)
"The instructor made the course accessible and interesting."
Matthew Ottley, Manuli Hydraulics UK Ltd. - Microsoft MCSE: Server Infrastructure (6 days) (2017.10.30 to 2017.11.4)
"The trainer had good hands-on experience of the product, which made the course interesting."
Thomas Thomas, Diyar United Co. - Microsoft MCSE: Messaging (Exchange 2016) (6 days) (2017.10.2 to 2017.10.7)
"Excellent trainer. "
J.PK, Diyar United Company. - Microsoft MCSE: Messaging (Exchange 2016) (6 days) (2017.10.2 to 2017.10.7)
"My level of knowledge of SQL was null when I started the course, after the first three days I had a basic idea of how to use TSQL to write queries, although the second part of the course was really advance for a beginner, it was really good explained and I was able to understand most of it and will keep in the future. Didn't pass the first test and I did not do the second test. "
Merce Bauza Cerezo, HEE. - Microsoft MCSA: SQL Server 2016 - Database Development (6 days) (2017.10.30 to 2017.11.4)
"Enjoyed my time doing SQL 2016 DD. The condensed long day format works very well for me. I even have a a Failure is not an option T-Shirt. I really like these courses."
Roy Casella, Designated. - Microsoft MCSA: SQL Server 2016 - Database Development (6 days) (2017.10.30 to 2017.11.4)
"Good course, very intense though. Very good coverage of all concepts - trainer was extremely knowledgeable and helpful."
Barry Henty, Natures Way Foods Ltd. - Microsoft MCSA: SQL Server 2016 - Database Development (6 days) (2017.10.30 to 2017.11.4)
"It is a great experience with very good course quality."
Brayan De Abreu, Service Works Group.. - Microsoft MCSA: SQL Server 2016 - Database Development (6 days) (2017.10.30 to 2017.11.4)
"Firebrand exceeded my expectations. With just starting career in IT I was provided with courseware and referencing material I will constantly be referring to even after the course has finished."
Hayley Bean, Steelite International Ltd. - Microsoft MCSA: SQL Server 2016 - Database Development (6 days) (2017.10.30 to 2017.11.4)
"I had heard a few things about Firebrand training prior to arriving certain individuals said I would be forced to stay up reading and studying all night. But after experiencing it myself I learnt that everyone's experience is different. The food and accommodation is amazing and the learning is set to a bearable pace that you have the opportunity to settle down and let the knowledge sink in."
Alexander Farrow Harson, Department for Education. - Microsoft MCSA: SQL Server 2016 - Database Development (6 days) (2017.10.30 to 2017.11.4)
"Great location, friendly and helpful team. The food was delicious! "
Mark Tshuma, ICAEW. - Microsoft Dynamics 365 Development (3 days) (2017.10.30 to 2017.11.1)
"Great facilities and experienced staff and trainer."
Michael ODonnell, Sopra Steria Ltd. - Microsoft MCSE: Private Cloud (6 days) (2017.10.23 to 2017.10.28)
"Training was brilliant, our instructor was superb and actually managed to make IT engaging and interesting so kudos to that. Facilities are good, but the days are long and intense!"
James Lewis, Carillion Communications Ltd. - Microsoft MCSA: Windows 10 (6 days) (2017.10.23 to 2017.10.28)
"If you are serious about learning and want to excel in your chosen profession take a Firebrand course and set yourself up for life."
S.L.. - Microsoft MCSA: Windows 10 (6 days) (2017.10.23 to 2017.10.28)
"Instructors are extremely knowledgeable, supportive and very approachable."
Stephen Austin, Clearcast. - Microsoft MCSA: Windows 10 (6 days) (2017.10.23 to 2017.10.28)
"If you need training or qualifications, and you need it now, forget trying to learn from a book, or local collage where it may get strung out over months.
A course at Firebrand delivers everything you need quickly, comprehensively and in a smooth professional manor.
So who you gonna call?"
D.J., Dazzle Computer Solutions (Self Employed). - Microsoft MCSA: Windows 10 (6 days) (2017.10.23 to 2017.10.28)
"The training provided was hard, however the trainer made it easier to cope with and get knowledge out of the lesson without getting bogged down in information"
D.V., Platinum Stairlifts LTD . - Microsoft MCSA: Windows 10 (6 days) (2017.10.23 to 2017.10.28)
"This is the best experience I have had over my seven trips to Firebrand Wyboston and this is because of how the instructor has put the knowledge across to us. "
Anonymous - Microsoft MCSA: Windows 10 (6 days) (2017.10.23 to 2017.10.28)
"Had a good experience with firebrand Training. It was hard but was produce well by my lecturer which gave us a better chance of taking in the information and learning it for the exam. Must be prepared for very long days and very short nights but apart from that all was good and accommodation in executive suite was nice, clean and sanitary."
Jack Pollinger, Lockheed martin. - Microsoft MCSA: Windows 10 (6 days) (2017.10.23 to 2017.10.28)
"Having studied at firebrand previously I was eager to return for the MCSA Server 2016 course. The learning environment and proximity of hotel at the Wyboston site suited me well.
If you never find time to study at work or in your personal time then firebrand provide the perfect environment for both learning and passing exams, and all without taking too much time away from work."
Anonymous - Microsoft MCSA: Windows Server 2016 (11 days) (2017.10.12 to 2017.10.22)
"A fantastic course with a great instructor. Worth every penny."
Daniel De La Flor. - Microsoft MCSA: Windows Server 2016 (11 days) (2017.10.12 to 2017.10.22)
"Intense and knowledge filled, but the rewards are worth it."
Anonymous - Microsoft MCSA: Office 365 (5 days) (2017.10.16 to 2017.10.20)
"If you are capable of keeping up with intense training you will definitely be qualified by the end of your course!"
Ben Gerrard, Fourteen IP. - Microsoft Windows Server 2016 - Installation, Storage and Compute (4 days) (2017.10.12 to 2017.10.15)
"Great instructor and course content delivery. Highly recommended."
G.R.. - Microsoft Windows Server 2016 - Installation, Storage and Compute (4 days) (2017.10.12 to 2017.10.15)
"Really good course, great pace and the instructor was of course very knowledgeable about the subject. I feel like I have a greater understanding of the workings of server 2016, and I am very excited for the next part of the course.
Cheers guys! "
Kristian Ward, Switch Networks Ltd. - Microsoft Windows Server 2016 - Installation, Storage and Compute (4 days) (2017.10.12 to 2017.10.15)
"Recommend this course for anyone in the IT industry as Firebrand has a great base of knowledge. "
Anonymous - Microsoft Windows Server 2016 - Installation, Storage and Compute (4 days) (2017.10.12 to 2017.10.15)
"Great instructor, and a well lead course."
Anonymous - Microsoft Windows Server 2016 - Installation, Storage and Compute (4 days) (2017.10.12 to 2017.10.15)
"Have had a good experience at Firebrand. The instructor has been fantastic and has provided all the information needed to pass the exams."
B.R., Halton Borough Council. - Microsoft MCSD: SharePoint 2013 Applications – Developing Server Solutions (6 days) (2017.10.9 to 2017.10.14)
"Firebrand taught me 2 months ago for a networking course and was just as good this time, highly recommend Firebrand. Until next time!"
Jordan Duncan, LSI Architects. - Microsoft MTA Security Fundamentals (2 days) (2017.10.6 to 2017.10.7)
"This is now the 3rd time I have attended a Firebrand course and still cannot fault them. Each instructor I've had has been extremely knowledge and helpful. I have recommended FB to many colleagues."
Laura OConnor, Utilita Energy Limited. - Microsoft MTA Security Fundamentals (2 days) (2017.10.6 to 2017.10.7)
"The course was intensive with a lot to take in during a short period but you have every resource you need.
Great Staff, great atmosphere and you get well looked after too.
I'll be back!"
D.W.. - Microsoft MCSE: Messaging (Exchange 2016) (6 days) (2017.10.2 to 2017.10.7)
"Excellent tutor, all explained clearly and in detail."
Arkadiusz Rycyk, Environ Audio Ltd. - Microsoft Programming in C# (4 days) (2017.10.2 to 2017.10.5)
"The teaching was dynamic, engaging, immersive and knowledgeable. The instructor made complex concepts simple. I enjoyed the course very much.
Richard Barnes, Whale Tankers. - Microsoft Programming in C# (4 days) (2017.10.2 to 2017.10.5)
The Microsoft Dynamics CRM 2013 certification is your way to maximise the functional use of the latest version of the Dynamics CRM business solution.
Learn how to install, configure and administer Microsoft Dynamics CRM 2013 by getting your CRM 2013 certification, in just eight days. On this course you'll gain the academic, strategic and hands-on experience you need to successfully implement and manage the latest Dynamics CRM system.
This course covers the keys areas involved in implementing Dynamics CRM either as a Microsoft Partner or an end user. For Microsoft Partners it includes the three exams required to gain the Dynamics CRM Competency. You and your staff will be able to begin working on Dynamics CRM immediately after completing this eight day course.
Get your Microsoft Dynamics CRM 2013 certification and you'll be able to distinguish yourself as an expert in CRM 2013.
You will learn the following new Microsoft Dynamics CRM 2013 features, which you'll be able to implement as soon as you leave the course:
Other accelerated training providers rely heavily on lecture and independent self-testing and study.
Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.
This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a Certification Guarantee. Pass first time or train again for free (just pay for accommodation, exams and incidental costs). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.
This module provides a high-level overview of the high-availability options.
The Sales module within Microsoft Dynamics CRM provides a flexible framework for organisations to track, manage, and analyse parts of their sales cycle as well as its overall success.
This course describes the components used in Microsoft Dynamics CRM Sales Management and explains how they can apply to various business scenarios. It also details the entities or record types that Microsoft Dynamics CRM uses to track sales from potential to close. With this information, organisations can determine which aspects of the Sales module framework are appropriate for their organisation.
This module introduces the tracking and management features of the Sales module in Microsoft Dynamics CRM. It is rare that two organisations follow the same sales process, even if the organisations are within the same industry. For this reason, Microsoft Dynamics CRM does not dictate a rigid process. Instead it provides a framework around which an organisation can build a custom sales process.
This module describes the components of the Microsoft Dynamics CRM sales process. It also details the entities or record types Microsoft Dynamics CRM uses to track sales from potential to close. With this information, organisations can determine which aspects of the sales process framework are appropriate for them.
In Microsoft Dynamics CRM, qualified leads, such as those that have estimated revenue associated with them, become opportunities. When a prospect or customer expresses qualified interest in buying the business' products or services, that prospect or customer is considered an opportunity. This is an important part of the sales process because this is where the sales team spends most of its time and effort. The process of working on an opportunity may include several customer interactions. How well the sales team manages this stage can mean the difference between a win and a loss.
This course describes the role of the product catalog in Microsoft Dynamics CRM and the benefits of using it. It shows the tasks that are required to configure a product catalog, including setting up and maintaining unit groups, products, and price lists. It also describes and demonstrates the important role of the product catalog and price lists in the sales process.
Microsoft Dynamics CRM provides tools that capture important sales information and uncover new business opportunities. Although quotes, orders, and invoices are important to the sales process and provide a complete view of the customer, implementing a sales process allows users to initiate, track, and close sales consistently and efficiently.
The product catalog in Microsoft Dynamics CRM helps companies build a central repository for managing products, services, charges, and fees. The tasks required to set up a product catalog include setting up and maintaining unit groups, products, and price lists. Microsoft Dynamics CRM also supports discount lists, which help companies provide customers with incentives to buy more products.
Microsoft Dynamics CRM uses two record types known as Goal Metrics and Goals. These record types combine to provide a powerful, flexible set of goal management features. Goal management allows organisations to track individual, team, and organisational progress toward specific goals.
Microsoft Dynamics CRM includes a comprehensive set of features that increases the efficiency of customer service operations. This module introduces Microsoft Dynamics CRM Customer Service terminology and customer scenarios that the Customer Service module might be used. The module discusses the basic components of case management, and works with the knowledge base, queues, and service contracts. The module also provides an overview of service scheduling and service management.
Customer service is important to a customer relationship management strategy. Microsoft Dynamics CRM provides many features that organisations can use to manage the services they provide to customers. This module discusses cases and how the cases can be used together in service management functions.
Most customer service organisations use a knowledge base to provide customer service representatives (CSRs) with the information that they must have to answer questions about a product or service. In Microsoft Dynamics CRM, the Knowledge Base provides a central repository for an organisation's information, stored as Articles and organised by Subject.
A queue is an area that is used to organise and store activities and work items that are waiting to be processed. A queue is also used for activities and work items that are currently being worked on. Microsoft Dynamics CRM includes queuing and workflow tools to improve how incoming requests for sales, marketing, and customer service are handled.
Microsoft Dynamics CRM provides many features that organisations can use to manage the services they provide to customers. This module describes how contracts can be used together with other record types in Microsoft Dynamics CRM to help service and manage functions.
In Microsoft Dynamics CRM, many methods are available to analyse and report Service Management information. By default, several reports are available, and this includes the “Case Summary Table” report. This report is discussed in this module.
This module provides an overview of the service scheduling features of Microsoft Dynamics CRM. The organisations that use service scheduling require a complex combination of resources. Service scheduling considers the availability of employees, facilities, and equipment to make sure that the resources are available to deliver service activities for customers.
We’ll prepare you for, and test you in, the following exams:
Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.
Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.
Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.
We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on +44 207 907 1120.
There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment. You can choose to download the courseware to your own device, or borrow one of ours.
Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.
Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year. Students will only be responsible for accommodations and vendor exam fees.
You should have a general working knowledge of:
Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.
Just call us on +44 207 907 1120 and speak to one of our enrolment consultants.
Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.